McDonald’s is partnering with the Mayo Clinic as the global fast-food giant tries to navigate the coronavirus pandemic.
  • McDonald’s is partnering with the Mayo Clinic as part of its efforts to keep customers and employees safe during the pandemic.
  • Under the arrangement, the medical center will review the company’s environmental health and safety precautions and some of its global standards.
  • McDonald’s also shared new commitments on diversity and inclusion with its franchisees.

The medical center will offer McDonald’s advice on best practices to mitigate the spread of Covid-19 and review the company’s environmental health and safety precautions and some of its global standards. McDonald’s did not disclose financial terms of the partnership, which was announced this week at its virtual Worldwide Connection event for all of its franchisees.

McDonald’s and some of its franchisees face lawsuits from employees related to its response to the pandemic. A Chicago judge, for example, found that McDonald’s had taken steps to mitigate the risk of contracting the virus, but some locations weren’t enforcing mask policies and training on social distancing fell short.

Over time, McDonald’s has implementeddozens of new safety measures, including adding plexiglass partitions inside restaurants and requiring customers and employees to wear masks.

The fast-food chain also shared with its franchisees more on its commitment to diversity and inclusion. It joins a number of companies, from Restaurant Brands International to Microsoft, in addressing those issues in the wake of worldwide protests against police brutality and racism. In June, McDonald’s handed over most of its media time for the BET Awards to Black activists and business owners.

McDonald’s said it will commit to addressing hiring bias and reducing barriers so its leadership becomes more diverse and better resembles the communities it serves. The company plans to enhance its efforts to attract and recruit diverse franchisees and reduce barriers to entry for diverse suppliers.

“We also have to acknowledge that some people in our system feel like they haven’t been given a fair opportunity. We’ve got to face up to that fact and do better,” CEO Chris Kempczinski said in prerecorded remarks to franchisees for the event.

The company also will audit its advertising and restaurant experiences to make sure they “reflect the needs” of all customers.

McDonald’s did not define what characteristics make someone “diverse” or disclose internal diversity numbers. The company said it would share more time-bound commitments in the coming weeks.

McDonald’s plans to have another virtual event in November.


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Jet2 is the best-rated airline in Europe according to TripAdvisor’s Travellers Choice Awards. It was also awarded the best economy class in Europe and named Europe’s best low-cost carrier.
The budget airline was also ranked number nine in the world, making it the only UK carrier to secure a place in the top 10.

The only other British airline to get a shout out was Virgin Atlantic, which won the title of Best Major Airline in Europe. Singapore Airlines was named number 1 airline in the world, following its win in last year’s Skytrax awards. Asian carriers dominated the top 10, with Eva Air, Japan Airlines and All Nippon Airways coming third, fifth and 10th respectively.

The Travellers’ Choice awards are now in their third year, recognising passengers’ favourite airlines overall, plus the top carriers in four distinct service classes: First Class, Business Class, Premium Economy and Economy. Other categories include Best Low-Cost Airline, Best Major Airline, Best Mid-Size Airline, Best Regional Airline and Best Regional Business Class. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period on TripAdvisor Flights.

“The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers,” said Steve Heapy, CEO of and Jet2holidays. “Our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers, and all of these great benefits are complemented by our fantastic team who work tirelessly every day to look after each and every customer.

10 best-rated airlines

  1. Singapore Airlines
  2. Qatar Airways
  3. EVA Air
  4. Emirates
  5. Japan Airlines (JAL)
  6. Southwest Airlines
  7. Azul
  8. Air New Zealand
  9. Jet2
  10. ANA (All Nippon Airways)


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