Jet2 is the best-rated airline in Europe according to TripAdvisor’s Travellers Choice Awards. It was also awarded the best economy class in Europe and named Europe’s best low-cost carrier.
The budget airline was also ranked number nine in the world, making it the only UK carrier to secure a place in the top 10.

The only other British airline to get a shout out was Virgin Atlantic, which won the title of Best Major Airline in Europe. Singapore Airlines was named number 1 airline in the world, following its win in last year’s Skytrax awards. Asian carriers dominated the top 10, with Eva Air, Japan Airlines and All Nippon Airways coming third, fifth and 10th respectively.

The Travellers’ Choice awards are now in their third year, recognising passengers’ favourite airlines overall, plus the top carriers in four distinct service classes: First Class, Business Class, Premium Economy and Economy. Other categories include Best Low-Cost Airline, Best Major Airline, Best Mid-Size Airline, Best Regional Airline and Best Regional Business Class. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period on TripAdvisor Flights.

“The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers,” said Steve Heapy, CEO of and Jet2holidays. “Our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers, and all of these great benefits are complemented by our fantastic team who work tirelessly every day to look after each and every customer.

10 best-rated airlines

  1. Singapore Airlines
  2. Qatar Airways
  3. EVA Air
  4. Emirates
  5. Japan Airlines (JAL)
  6. Southwest Airlines
  7. Azul
  8. Air New Zealand
  9. Jet2
  10. ANA (All Nippon Airways)


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